Terms and Conditions
1.1 These terms and conditions apply to the use of our website or the purchase of products offered through our website.
1.2 The defined terms and interpretations of these terms and conditions are set out in paragraph 26.
2. Acceptance
2.1 You represent and warrant that:
(a) You are a natural person and are at least 18 years old; (b) you have the power to enter into a legally binding contract with us; and (c) you are not prevented by any applicable law or treaty from entering into a legally binding contract with us.
2.2 We reserve the right to request written confirmation of your authority to accept these Terms.
2.3 You represent and warrant that you have not:
(a) been convicted of any computer or internet related offence; and (b) in the past refused products or access to the Site.
2.4 We reserve the right to refuse you access to our Site if we consider such refusal necessary or appropriate.
2.5 Abandonment of an order means:
(a) your assurance and guarantee that you have read these Terms and Conditions carefully and in full; (b) your offer to purchase the Order only in accordance with these Terms and Conditions; (c) your agreement that any Order Confirmation will be based solely on these Terms and Conditions; and (d) your undertaking to us to comply with these Terms and Conditions.
2.6 If you do not agree to these Terms and Conditions, you must not use the Site or purchase any Products.
2.7 You must expressly agree to these Terms and Conditions to:
(a) submit information to or through our website; or (b) purchase a Product.
2.8 By visiting our website, purchasing Products or agreeing to these Terms and Conditions:
(a) you also agree to our privacy policy; and (b) you accept and agree to comply with our Acceptable Use Policy.
2.9 We recommend that you print a copy of these terms and conditions for future reference.
2.10 If you do not agree to these terms and conditions, you may not place an order or communicate with us.
3. Personal use
You confirm that you will use the Website to purchase Products solely for your own personal, non-commercial use as a principal and not as a representative or on behalf of any other person.
4. Prices
4.1 The prices of the Products shown on our website are inclusive of delivery charges, but exclusive of any fees, taxes, duties, levies or other similar governmental charges.
4.2 Any duties, taxes, fees, levies or other governmental charges and declarations relating to the importation of the Products to the delivery address are your responsibility and are not included in the price of the Products.
4.3 We will do our best to ensure that all details, descriptions and prices of the products that appear on our site are correct. However, there may be instances where errors may occur.
4.4 We are not obliged to fulfil an Order if the price quoted on the Website is incorrect.
4.5 Prices may be changed from time to time. However, such changes will not affect an order for which an order confirmation has been sent.
5. Placing an order
5.1 Once you have placed an order, all orders are subject to stock availability.
5.2 A contract is only concluded if we have issued you with an Order Confirmation.
5.3 If your order consists of more than one Product, the Products may be delivered to you in separate deliveries.
5.4 We reserve the right to remove Products from the Site at any time.
5.5 We reserve the right to refuse or reject any order placed by you at any time.
5.6 If we cancel your order after we have received payment, the payment will be refunded to you in full.
6. Payment
6.1 You can pay for the Products using any of the payment intermediaries listed on our website.
6.2 Promotional vouchers may be used where applicable.
6.3 We may use payment intermediaries to make payments between you and us.
6.4 We are not a regulated payment processor or money service provider.
6.5 You are responsible for providing complete and accurate information during the payment process.
6.6 We are not responsible for the unauthorised use of your payment cards by third parties.
6.7 You shall not make chargebacks in relation to payments made for Products.
6.8 You shall indemnify and hold us harmless from any chargeback or cancellation of any payment.
7. Delivery
7.1 We will endeavour to deliver your order to the delivery address given at the time of ordering.
7.2 We will indicate an expected delivery date at checkout.
7.3 We may notify you if we are unable to meet the estimated delivery date.
7.4 We may not be able to deliver Products to certain locations.
7.5 All risk in the product passes to you on delivery.
7.6 If you are unable to accept delivery, we may leave instructions for redelivery.
7.7 If delivery is delayed by your refusal to accept delivery, additional fees may apply.
7.8 Goods will generally be dispatched within 2–5 business days.
7.9 Import duties and taxes are the responsibility of the customer.
8. Cancellation or modification of orders
8.1 Once an order has been placed, you may request cancellation or amendment by email.
8.2 Once packed, orders cannot be cancelled.
8.3 Orders are processed automatically and quickly after submission.
9. Defective products
9.1 Products are standard products and not custom-made.
9.2 Product descriptions are provided “as is”.
9.3 Illustrations may differ slightly from the actual product.
9.4 Faulty products can be reported via email.
9.5 Returned products will be examined upon receipt.
9.6 We will inform you if the Product is defective.
9.7 We may replace the product or refund the purchase amount.
10. Returns and refunds
10.1 Our returns policy forms part of these Terms and Conditions.
10.2 Customers may return products within 30 days of receipt.
10.3 Return shipping costs are borne by the customer.
10.4 Products must be received before a refund can be issued.
10.5 Returned items must be unused and in original packaging.
10.6 Processing time for returns depends on the order.
10.7 Refunds will be issued after approval of the return.
10.8 Withdrawal is complete once the physical goods are received.
10.9 Goods shipped from Asia may require longer delivery times.
11. Vouchers
11.1 Promotional vouchers or discounts may be used during checkout.
11.2 Voucher codes must be entered at checkout.
11.3 Only one voucher may be used per order.
11.4 Promotional vouchers have no cash value.
11.5 If the voucher value is insufficient, the difference must be paid separately.
12. Permitted use
12.1 You may not misuse the website in any unlawful, harmful, or fraudulent way.
12.2 You agree to be liable for any damages caused by prohibited actions.
12.3 You must notify us if you become aware of prohibited activity.
12.4 Any information provided by you must be accurate and lawful.
12.5 We may request documents to verify your identity.
12.6 You must comply with all applicable laws when using the website.
13. Links to the Website
13.1 Third-party links are provided for informational purposes only.
13.2 We do not control third-party websites.
13.3 You may link to our homepage fairly and legally.
13.4 You must not imply endorsement where none exists.
13.5 Framing or embedding our website is prohibited.
14. Intellectual Property Rights
14.1 The website and all content are protected by intellectual property rights.
14.2 We own or license all intellectual property rights on the website.
14.3 The website may only be used for personal, non-commercial use.
14.4 Suspected infringements should be reported to us.
15. Data protection
15.1 Our privacy policy forms part of these Terms.
15.2 We use cookies on our website.
15.3 Personal data will be processed in accordance with applicable privacy laws.
15.4 Information may be shared internally where necessary.
16. Viruses
16.1 We do not guarantee that the website is free from viruses.
16.2 You are responsible for using appropriate anti-virus protection.
16.3 You must not introduce malicious software.
16.4 Unauthorised access attempts are prohibited.
17. Liability
17.1 We are not liable for indirect or consequential losses to the fullest extent permitted by law.
17.2 Our liability is limited to the greater of USD 1,000 or five times the value of the relevant order.
17.3 Nothing in these Terms excludes liability that cannot legally be excluded.
18. Indemnification
18.1 You agree to indemnify and hold us harmless against claims arising from your breach of these Terms.
19. Force majeure event
19.1 We may terminate these Terms in the event of force majeure.
19.2 We reserve discretion in handling force majeure events.
20. Variations
20.1 We may revise these Terms from time to time.
20.2 Continued use of the website constitutes acceptance of revised Terms.
21. Your breach
21.1 If you breach these Terms, we may suspend or terminate access to the website.
21.2 You must not circumvent any suspension or restriction.
22. Termination and suspension
22.1 You may stop using the website at any time.
22.2 We may suspend or terminate the website at any time.
22.3 We may immediately suspend access if necessary.
22.4 We do not guarantee uninterrupted availability.
23. Effect of termination
23.1 Termination ends any obligation to provide customer service.
23.2 You are not entitled to compensation due to termination.
23.3 Certain provisions survive termination.
24. General provisions
24.1 You may not assign your rights under these Terms.
24.2 Rights and remedies are cumulative.
24.3 Website hosting may be subcontracted.
24.4 Invalid provisions do not affect the remainder of the Terms.
24.5 Delays in enforcing rights do not constitute waivers.
24.6 These Terms benefit only you and us.
25. Applicable law
25.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of The Netherlands.
25.2 You and we both agree that the courts of The Netherlands shall have exclusive jurisdiction over any disputes or claims arising out of or in connection with these Terms and Conditions.
25.3 These Terms and Conditions apply to all services and fulfilment operations carried out by RJ Deliver.
RJ Deliver, Plataanhof 33, KVK: 94543968
26. Definitions and interpretation
"Order" means the order you place through our website to purchase one or more Products from us.
"Order Confirmation" means the email we send to you confirming your order.
"Payment Intermediary" means any third-party payment processor used by us.
"Product" means a product offered on our website.
"Website" means the Website.
"Site Infrastructure" means all systems enabling or describing the Site.
26.2 References to paragraphs are references to these Terms.
26.3 Headings are for convenience only.
26.4 Singular words include the plural and vice versa.
Please email us if you have any questions or concerns: